Dear Customers,

  1. We are happy to provide a three months moratorium facility for our Customers who are seeking it in writing from us and are eligible as per RBI guidelines. To apply for the moratorium, kindly write to us from your registered email address at service@staragrifinance.com with your mobile number and loan account number and we will activate the moratorium for the unpaid EMI of March 2020 if any, and for EMI of April and May 2020.
  2. Interest will continue to accrue on the EMIs for which moratorium is provided at the same rate as contracted for the respective loan, and such interest will be collected as per applicable interest rate from you by extending the original tenor of your loan contract accordingly. An updated loan repayment schedule will reach you by email.
  3. Further, we are pleased to confirm that no Cheque bounce charges or overdue charges will be levied to your account for such EMIs covered under moratorium. Incase NACH is put for payment and moratorium is sought, the amount will be refunded.
  4. In case you have overdues prior to March 01, 2020, this point 4 will apply to you.
    1. As per RBI guidelines released, banks are permitted to extend moratorium only for instalments of loan which are due between 1st March 2020 and May 31 2020. There can be no moratorium on overdues prior to 1st March 2020.
    2. Those whose EMIs are due since before 1st March 2020, will be given Moratorium of instalments due from 1st March 2020 till May 31 2020 by the Company. This is subject to those Customers depositing the prior instalments till 31st May 2020.Incase there are overdue instalments and/ or other dues pertaining to the loan repayment prior to 1st March 2020, customer to pay such overdue instalments/ other amount overdue before 31st May, 2020, to avoid normal penal charges and to avoid reporting to bureau.
    3. To regularize the said dues online, please either pay to QR Code (UPI Handle) or make a transfer to the account mentioned below QR Code:

    4. StaragriFinance-UPI-Handle-QR-Code

    Account details

    A/C No. 002485700000178
    IFSC code YESB0000024
    Bank Name Yes Bank Collection A/C
    A/C Type Current A/C
    Company Name Staragri Finance Limited

  5. We are simultaneously contacting our Urban and Rural customers, through various mediums like Text messages, emails, Voice blast to educate them about these provisions.

FAQ regarding Moratorium and How it works

  1. What is the EMI moratorium provided for loans under COVID 19 - regulatory package?
    The prevailing situation may pose a huge challenge for people at large. As a measure of solidarity, RBI has permitted all Indian Banks / Indian Financial Institutions to offer it’s customers up to 3 months moratorium on their EMI payments falling due between Mar 1st, 2020 to May 31st, 2020.
  2. What will happen if I choose the EMI Moratorium?
    If you choose EMI moratorium,
    • We will not ask for any EMI Payment till May 31st 2020.
    • Interest will continue to accrue on the principal outstanding for the period of the moratorium at the contracted rate of the loan.
    • The loan tenure will get extended by the corresponding period for which the moratorium has been availed.

    (For example, Those who have paid 1st March,2020 instalment can avail benefit from 1st April,2020 and those who want to pay till April, 2020 can take benefit from 1st May 2020, by requesting in writing. So, April,2020 benefit will extend till June,2020 and May,2020 benefit will continue till July 2020. Those who have not paid March,2020 instalment can take benefit from March,2020 which will extend till May,2020.)
  3. If I do not want the EMI moratorium, what should I do?
    If you do not want the EMI moratorium, no further action is required from your side. We will continue to bank your repayment instructions.

    We encourage customers with adequate funds to continue paying during this period to avoid the extra interest charges and tenor extension. However, if you skip your EMI payment during this period, it is understood that you require EMI moratorium till May 2020.
  4. What charges will I pay, if I avail of this EMI moratorium?
    If you avail the EMI moratorium, there will be a levy of interest at the contracted rate of the loan for the period of EMI moratorium on the loan outstanding. Such interest will be collected by extending the original tenor of the loan accordingly.
  5. What if I have already paid my EMIs and would like to avail the moratorium till 31st May 2020 ?
    You can avail of the moratorium benefits for the unpaid EMIs. Please follow the process given above for availing the moratorium.
  6. Does the moratorium affect my Credit Rating?
    No, Opting for the EMI moratorium will not affect your Credit Rating or Score.
  7. How do I get this EMI moratorium?
    You will have to provide your consent to the Us.



We support you during this difficult time caused by COVID-19 and wish you all the very best.

With Warm Regards
Team Staragri Finance